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INDONESIA
JAM : Jurnal Aplikasi Manajemen
Published by Universitas Brawijaya
ISSN : 16935241     EISSN : 23026332     DOI : -
Core Subject : Science,
Decision Sciences, Operations Research & Management
Jurnal Aplikasi Manajemen - Journal of Applied Management (JAM) publishes all forms of quantitative and qualitative research articles and other scientific studies related to the field of functional management (marketing, finance, human resources, and operations) as well as the applied management and a wide range of applications.
Arjuna Subject : -
Articles 20 Documents
 1   2 
Search results for , issue "Vol 10, No 4 (2012)" : 20 Documents clear
Pengaruh Kecerdasan Emosional dan Kecerdasan Spiritual terhadap Kepemimpinan Transformasional, Kepuasan Kerja dan Kinerja Manajer (Studi di Bank Syari’ah Kota Malang) Achmad sani supriyanto
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Achmad Sani SupriyantoFakultas Ekonomi UIN Maulana Malik Ibrahim MalangEka Afnan TroenaJurusan Manajemen Fakultas Ekonomi Universitas Brawijaya MalangAbstract: The study aims to: examine, test, and evaluate the influence of emotional quotient (EQ) andspiritual transformational leadership on job satisfaction, and performance. The study is conducted inshariah banks in Malang. The research sample is 65 shariah banking managers. Sample determinationconsiders satumted sampling while research data analysis uses PLS (Partial Least Square). The resultshows that: emotional quotient (EQ) significantly influences transformational leadership, emotional quotient(EQ) significantly influences job satisfaction, emotional quotient (EQ) significantly influences performance,spiritual quotient (SQ) significantly influence transformational leadership, spiritual quotient (SQ)significantly influences job satisfaction, spiritual quotient (SQ) significantly influences performance, transformationalleadership significantly influences job satisfaction, transformational leadership significantlyinfluences performance, and job satisfaction significantly influences performance.Keywords: emotional quotient (EQ), spiritual quotient (SQ), transformational leadership, satisfaction andperformance
Pengaruh Kepribadian, Kelas Sosial, dan Budaya Pengusaha terhadap Strategi Pemasaran dan Keputusan Menjadi Nasabah Bank Syariah Mandiri di Sumatera Barat Himyar Pasrizal; Ubud Salim; Umar nimran
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: This study aims to develop and test the consistency of variables relationship that influences BankSyariah Mandiri’s (BSM) consumer’ behavior. According to theories and review of previous studies, customers’internal and external factors and marketing strategies of Islamic banks which are considered orperceived by the customers influence their decision to become customers of the Islamic banks. However,previous researches have shown inconsistent results in which some claimed that religion factor became themain reason to deal with Islamic banks, while others said it was not. This study specifically analyzes thevariables of personality, social class, culture, and marketing strategies in influencing decision to becomeBSM’s customers. The population in this study is all clients or customers of BSM in West Sumatra in 2010. The research sample is 383 customers. The sampling was done by using purposive sampling and the analysis was conducted by using Structural Equation Modeling (SEM) as an analysis tool. The results show that: (1) Traits of the customers’ personality do not impose power over their decisions to become customers of BSM. (2) The higher position of customers’ social class can encourage their decision to become customers of BSM. (3) The stronger the customers’ culture, the stronger their decision to become customers of BSM. (4)The better the marketing strategies of Islamic banks are considered and perceived by customers, the moreencouraged and stronger their decisions to become customers of BSM.Keywords: decision to become customers, personality, social class, culture marketing strategy, BSM
Implementasi Just In Time dan Pengaruhnya terhadap Kinerja Operasional dan Kinerja Perusahaan Manufaktur di Kota Makassar (Studi pada Kawasan Industri Makassar) Serlin serang
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: This research was conducted in the manufacturing companies in the Makassar industrial zone (Kawasan Industri Makassar, KIMA) in the municipality of Makassar. Data are collected using questionnaire with Likert scale. Respondents are required to report their perception on the implementation of JIT purchasing, JIT production, JIT selling, operational performance and organizational performance. Research hypotheses are analyzed using path analysis.The findings of this research show that proper implementation of JIT purchasing and JIT selling can improve operational performance and organizational performance. JIT production does not directly influence organizational performances, howevers JIT productioncan improve organizational performance through operational performance. This would mean that JIT production can have a greater role in improving operational performance as a manifestation of the better implementation of JIT production.Keywords: JIT purchasing, JIT production, JIT selling, operational performance, organizational performance
Pengaruh Kualitas Pelayanan terhadap Kepuasan, Nilai, Kepercayaan dan Loyalitas Pelanggan Rumah Tangga (Perusahaan Daerah Air Minum Kota Kendari) Ishak Awaluddin; Margono Setiawan
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: This study aims to determine the effect of service quality on customer loyalty mediated by Customer satisfaction and customer value eddition, it also examines, the effect of service quality on customersatisfaction, which is mediated by the effect of customer value and customer satisfaction and customer value on customer loyalty mediated by trust. The population in this study are household customers in Kendari who use the services of PDAM for 17,607 households spread are over 9 (nine) districts. The samples in this study are 391 household customers are taken with a precision of 5%. Data collection techniques utilittes questionare. Data are analized by using . Structural Equation Modeling (SEM) with the help of the program. Some of the important findings in this study are: (1) better service improvement of Kendari Regional Water Company (PDAM) will improve customer satisfaction which in turnenhance loyalty if the satisfactioncauses trust. (2) customer loyalty improvement is also achievable if the provided service is able to enhance customer value. Besides, this research also proves that trust has mediating role between satisfaction andloyalty of are customers as well as between customer value and loyalty.Keywords: service quality, customer satisfaction, customer value, customer trust and customer loyalty
Informasi Asimetri dan Periode Menahan Kepemilikan Saham Lq 45 di Bursa Efek Indonesia Vinus Maulina; M. Syafi’i Idrus
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: The decision of buying and selling shares and also keeping and removing ownership of shares of financial asset is strategic decision for the investors since it is related with the gained return chance. Global crisis gives quite big impact to the Indonesian Stock Exchange and also changes the investor behavior as well. Fundamental exchange which is considered fragile becomes instability threat and reflects uncertain condition. This research aims to analyze and explain empirically the impact of variancereturn, trading volume, stock prices and return shares toward bid-ask spread which is the measurement of asymmetrical information cost, also the impact of variance return, market value, bid-ask spread and dividendpay out towards common shares holding periods in Indonesia Stock Exchange and some dominant variable that affect them. The findings of this research strengthen the presumption that in conducting the investment, investors in Indonesian Stock Exchange is more oriented to short term investment by expecting more on common shares than dividend. Most investors keep their ownership in common shares in IndonesianStock Exchange for two years. Besides, the efficient investment strategy which optimizes profit is ”switching strategy”, following the market movement every time exactly, using technical information to active shares by moving from the shares that the price is predicted to decline to the increased ones. Moreover,the researcher also got the evidence that the investors in Indonesian capital market conduct their investment irrationally, investor’s analysis is getting technical and gives less attention to the fundamental factors. The decision of selling and buying which is conducted by the investors on common shares is based on the trading activity, that is actually a measurement of the scale of asymmetry information.Keywords: asymmetrical information, holding periods, ownership of lq 45 shares, variance return, bid-askspread, dividend pay out
Analisis Pengaruh Kualitas Layanan dan Strategi Harga terhadap Kepuasan, serta Dampaknya terhadap Loyalitas Jamaah Umroh Sawita Group, Jakarta Ferry Firdaus; Fatchur Rochman
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstrak: this research aims to analyze the effect of service quality and pricing strategy on satisfaction, and its impact on loyalty of Umrah Sawitha Group is customers. Data are analyzed descriptively and inferentialyby using PLS, wich is smart PLS version 1.10. Data are obtained by survey on members of Umrah Sawitha Group who were departed in 2011 and 2012, for to 189 respondents the analysis result proves that service quality has positive and significant effect on group members’ satisfaction. Pricing strategy has positive and significant effect on satisfaction and loyality. Nevertheless, satisfaction does not home any positive influence on members’ loyalty.Keywords: quality of service, pricing strategies, satisfaction of pilgrims, worshipers loyalty
Analisis Perilaku Penggunaan Teknologi Informasi (Studi pada Dosen Universitas Pattimura Ambon) Lambertus P Wairisal; Nur Khusniyah
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: This research is to analyze the influence of organization culture, perceived ease of use of information technology, perceived usefulness of information technology and behavioral intention to use informationtechnology toward behavior usefulness of information technology by lecturer at Pattimura University- Ambon. Sample are 277 people and the sample determination uses probability sampling method with the simple technique of random sampling. Data analysis techniques in this research employs factor analysis and path analysis. The analysis result proves that at Pattimura University, organization culture which has significant influence towards perceived usefulness in information technology, organization culture hassignificant influence towards perceived usefulness in information technology and organization culture has significant influence towards behavioral intention to use information technology. Perceived ease of use information technology significantly, influences perceived usefulness, perceived usefulness in information technology significantly, influence intention to use information technology, perceived usefulness in information technology significantly influences intention to use information technology and intention of usinginformation technology significantly influences useful behavior of information technology.Keywords: organization culture, perceived ease, perceived usefulness, behavior and intention to use informationtechnology
Pengaruh Atmosfer Terhadap Kepuasan dan Niatan Perilaku Konsumen di Toko ”Oen”, Kota Malang Nova Juwita Hersanti; Kusuma Ratnawati
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: The purpose of this research is to enrich the empirical evidence about the influence of atmospherics on satisfaction and behavioral intentions of customers at Toko Oen, Malang. Research sample is consumerat Toko ” Oen” which amounts to 100, consistions of 50 local consumers and 50 foreign consumers. Sampling method applies purposive sampling technique. Partial Least Square (PLS) analysis is then performedto reveal the relationship between atmospherics satisfaction and behavioral intentions. The results reveals that atmospherics has a positive and significant influence on satisfaction and behavioral intentions of overall consumers, bath local and foreign consumers. Satisfaction has positive and significant influence on behavioral intentions of overall consumers, whereas satisfaction does not have any significant influenceof satisfaction on behavioral intentions of local consumers.Keywords: atmospherics, satisfaction, behavioral intentions, Toko ”Oen”
Dampak Brand Extension terhadap Brand Personality (Studi Eksperimental pada Print Media Brand KOMPAS) Muhammad Idham Sofyan; Mintarti Rahayu
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: The aim of this research is to know the difference of perception on KOMPAS brand personality; free-post the brand extension introduction. This explanatory research utilities in descriptive writing and applied experimental approach. This research design is a-within-subjects experimental design, in which the researcher compares two or more different treatment conditions (or compares treatment and control) by observing or measuring the same group of individuals in all of the treatment conditions being compared.Personality model is an approach to determine brand personality refering to the big five dimensions by Geuens, et. al (responsibility, activity, aggresiveness, simplicity, and emotionality). As a printed mediabrand, KOMPAS executly the brand development strategies by extending its brand to Kompas.com and KOMPAS TV which assumed it can change the major brand personality. The findings are: the composit forming to be 7 (seven) newly factors standing for brand personality KOMPAS (reliable, relevant, involve, up to date, representative, trustworthy, and emotionally touch); and the provided treatments significantly result on different changed perception of participants to examine the factors on KOMPAS brand personality with 10% level of significance. For the result, by extending its brand, the personality of KOMPAS changes.Keywords: brand extension, brand personality, experimental, treatments, perception
Proses Terjadinya Konflik dalam Organisasi (Studi Kasus pada BUMD PT.X) Titis Setyawardani; Noermijati .
Jurnal Aplikasi Manajemen Vol 10, No 4 (2012)
Publisher : Jurusan Manajemen Fakultas Ekonomi dan Bisnis Universitas Brawijaya

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Abstract

Abstract: The aim of this research is to know the conflict process on BUMD (Regional-State Owned Enterprise) PT.X. Qualitative paradigm were used in this research with descriptive-explan writing technique and case study research design. Informants of this research are two ex-employees of BUMD PT.X based on the criteria determined by the researcher. Data analysis technique used in this research is content analysis. Data verification analyses used are construct validity, internal and external validity, and reliability. Thisresearch finds that the trigger factors of conflict in individual level are employee characteristics, reluctant culture, owe’s life, family values, and trust. The researcher also finds the trigger factors of conflict inorganizational level that are differentiation of employee capability, leadership style, individual vision difference, role ambiguity and responsibility of work, individual interest, and political interest. These trigger factors would create conflict perception on the employees and in turn would form the conflict. Theresult of conflict causes negative impact like high employee turnover, high conflict of interest, and high employees stress. Conclusion of this research is that conflict process occurs if there are trigger factors from individual level and organizational level as well. All of the trigger factors would shape perception of conflict in every one and would shape conflict. The impact of conflict would give negative outcomes.Keywords: conflict, conflict process, organization, organizational behavior,qualitative methods, case study

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